Terms of Use

The customer hereby rents bicycles and e-scooters from Zadar Bike (LELA, obrt za turizam, vl. Dominik Sikirić, Put Mira 18, 23205 Bibinje, Croatia, OIB 70780099031), subject to all terms and conditions of this agreement:

• Zadar Bike rents bikes and e-scooters only with a proper booking made in person, via WhatsApp, phone or e-mail. A 1-day rental lasts from delivery until the end of the working day: the equipment is picked up by 20:00 at the latest, or the customer returns it to our Bibinje location by 21:00 at the latest.
• The rented equipment will be delivered and collected to/from the customer’s hotel, accommodation or any other place previously agreed. Delivery and pick-up is free of charge in Zadar, Bibinje, Sukošan, Debeljak and Zemunik (Zadar Airport), subject to the minimum order amounts listed in the FAQ. Delivery to other areas carries a charge pre-set by Zadar Bike. Bicycles and e-scooters can also be picked up and returned at our location at Put Mira 18, 23205 Bibinje.
• Equipment is delivered and picked up on the day and time agreed in the booking or rental agreement. Customer delays without notifying Zadar Bike will result in an additional charge of 10€ if delivery/pick-up must be re-scheduled, plus the corresponding delivery charge.
• At the end of the rental period the customer must return the equipment to a Zadar Bike representative, never to hotel owners or staff.
• Zadar Bike will do its best to deliver and pick up at agreed times, but force majeure or exceptional circumstances (e.g. unusual traffic) may cause delays. The client agrees to keep to delivery and pick-up times and authorizes Zadar Bike to charge additional expenses caused by renter lateness. Changes to pick-up location or time must be communicated by email or phone at least 12 hours before return.

Reservation, payment, deposit and cancellation

• Reservations should be made in advance so we can confirm availability. For same-day rentals, call or WhatsApp us to check availability. A reservation is confirmed once Zadar Bike confirms it.
• Payment is made in cash or by card upon delivery. A refundable damage deposit of 50€ per e-scooter is paid on delivery.
• E-scooter riders must be at least 14 years old — no exceptions. Bike renters must be over 18; minors must be accompanied by a responsible adult.
• On delivery the customer must read, accept and sign the rental agreement and provide passport or ID details. The customer accepts charges for missing or broken items at market prices. The deposit is refunded if the equipment is returned in the same condition. If damages exceed the deposit, the customer settles the balance.
• Customers should inspect the equipment on delivery and point out any issue in advance. Reservations can be cancelled at delivery without a fee. Cancelling after the equipment has been used is not possible and no refund will be made.

Rental equipment

• All bicycles and e-scooters are delivered in immaculate working order. General wear and tear is accepted; equipment returned with excessive cleaning needs incurs a 10€ charge.
• Equipment may only be used by the customer and members of their party named in the rental contract.
• The customer must wear the helmet provided and all other safety equipment.
• If the customer causes or notices damage during use, they must contact us immediately to ensure safe use.
• The customer must protect the equipment from damage, loss or theft. In case of damage, loss or theft, the full cost of missing items is charged at market prices.
• Equipment is rented with a high-security lock. The customer must lock it properly at all times when unattended, attached to something fixed to the ground. Overnight, keep it in a closed room or apartment whenever possible.

Limitation of liability

• Zadar Bike holds third-party liability insurance for the rental activity, but is not responsible for injury or damage caused to/by the client during the hire period.
• The customer is responsible for adequate personal insurance. Zadar Bike is not liable for injury, accidents or loss of personal belongings caused by weather, sickness or any other causes beyond its control.
• The customer and their group must respect Croatian traffic regulations. Any fine due to incorrect use is fully the customer’s responsibility.
• Exclusive place of jurisdiction is Zadar, Croatia. This contract is governed by Croatian law.